Refund policy

All Sales Are Final
Please note that due to the perishable nature of our products, we are unable to accept returns, exchanges, or provide refunds for items that have already been shipped or picked up from our booth.

Our Commitment to Your Satisfaction
We are committed to ensuring you are confident in your purchase. To help with this:

• Ask Before You Buy: Our staff are available to answer any questions about our products before you complete your purchase and pickup.

• Inspect at Pickup (for physical purchase): We recommend thoroughly inspecting your items before leaving our booth to ensure they meet your expectations.

Issues After Pickup
Your satisfaction is important to us. If your order arrives damaged, or if you believe you have received an incorrect item, please contact us immediately.

To Initiate a Claim:

• Email us at hello@musecoffeeroaster.com within 48 hours of delivery or pickup.
• Include your order number (if any) in the subject line or body of the email.
• Attach clear photos of the item(s) and their packaging, showing the issue. 

We will address all claims on a case-by-case basis and work diligently towards a fair and satisfactory resolution.

We appreciate your understanding, which allows us to focus on quality and service. For any questions, please contact us at hello@musecoffeeroaster.com.