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Wholesale FAQ
Q1: What is your minimum order for wholesale coffee beans?

Our minimum order quantity for free delivery starts at 12 kg, ideal for cafés, restaurants, and retailers looking to stock premium coffee without excess.
Q2. Do you provide private labelling or OEM services?

Yes, Muse Coffee Roaster offers private labelling and OEM solutions tailored to your brand's requirements. This includes custom packaging design, brand naming, and bespoke coffee blends to help you create a unique product line.
Q3. Can you customise an espresso blend for my business?

Absolutely. Our expert roasters can develop personalised espresso blends designed to meet your flavour profile preferences and brewing methods. We collaborate closely to craft a blend that perfectly suits your brand and customers.
Q4: Do you offer barista training or support?

Yes, we provide professional barista training sessions and ongoing support to help your team perfect brewing techniques and elevate coffee quality.
Q5. Do you provide on-site quality assurance?

Yes, we have robust quality assurance protocols and can offer on-site quality assessments or training at your premises upon arrangement, ensuring consistent coffee quality and staff capability.
Q6. What is your delivery schedule?

For Hong Kong orders, we typically deliver within 1 to 2 business days from order confirmation. Delivery Schedule: Hong Kong Island - Tue / Thu | Kowloon and New Territories - Mon/Wed/Fri. Overseas shipments depend on destination and shipping method but usually take between 7 to 14 working days. We strive to ensure timely and reliable delivery regardless of location.
Q7. What are your payment terms?

We offer Cash on Delivery (COD) for local Hong Kong orders to provide convenience and security. For overseas clients, payment terms can be arranged upon consultation, including bank transfer or other standard methods.
Q8. How do I place a wholesale order?

Simply reach out to our wholesale team via email at hello@musecoffeeroaster.com or WhatsApp +852 6918 5527. We'll guide you through product selection, provide quotations, and assist with all order details to ensure a smooth process.